In the event that faulty / broken goods are received or items are missing from your order, Jumblies Models should be notified via email within 24hrs of receipt of the goods. Please state if the goods are faulty, damaged or missing. Jumblies Models will contact you a.s.a.p with instructions on how to return the goods. A replacement will be sent to on receipt of the returned model. Should a replacement model not be available a full refund will be made within 7 days of receipt of the returned goods.
Goods returned for other reasons (eg. wrongs goods ordered or model not liked by the customer) must be received by Jumblies Models in New, Unused condition and with no damages. In order to return goods you must email Jumblies Models within 30 days from the date of purchase. The return postage will not be refunded via this return reason. A full refund for model amount shall be refunded within 7 days off receipt of goods returned.
Jumblies Models, 17 Marshall Close, Norwich, NR5 0ED